Help centre

Frequently asked questions

Answers about booking care, working as a provider, payments, safety, and getting support on HomeCare.

Topics

Account & profile

3 questions

How do I create an account?

I forgot my password. What should I do?

Can I delete my account?

3 questions

How do I book a visit?

Can I reschedule or cancel a visit?

What should I share before the first visit?

3 questions

How do I choose the right provider?

Can I book care for a parent or relative?

What if the care plan changes over time?

3 questions

What is HomeCare?

Who can use HomeCare?

Which areas do you cover?

3 questions

How are prices determined?

When am I charged?

Do you issue receipts or invoices?

3 questions

How do I join HomeCare as a provider?

Can I set my own availability?

How do I get paid?

3 questions

Are providers verified?

How are reviews handled?

What should I do if there is a concern about a visit?

3 questions

How do I contact HomeCare support?

How quickly do you respond?

Where can I read your legal policies?

Our team can help with bookings, provider onboarding, account issues, and anything else you need.

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