Purpose
This Data Retention Policy explains how long HomeCare keeps different categories of records and the criteria used to determine retention periods.
Retention principles
We retain information only for as long as necessary to:
- Provide services and maintain accurate account history.
- Resolve disputes, enforce agreements, and investigate incidents.
- Meet legal, tax, regulatory, and insurance obligations.
When data is no longer required, we delete or anonymise it using appropriate technical and organisational measures.
Typical retention periods
| Data category | Typical retention period |
|---|---|
| Active account profile data | While the account remains active, plus up to 24 months after closure unless a longer period is required by law |
| Booking and visit records | 7 years from the date of service completion |
| Payment and invoice references | 7 years |
| Support tickets and correspondence | 3 years from ticket closure |
| Security and audit logs | 12 months |
| Marketing consent records | Until consent is withdrawn, plus a reasonable record of withdrawal |
| Provider verification documents | While the provider remains active, plus up to 5 years after offboarding where required for compliance |
These periods may be extended where necessary to establish, exercise, or defend legal claims.
Backups
Data removed from live systems may persist in encrypted backups for a limited period before being overwritten according to our backup rotation schedule.
Your choices
You may request account closure or data deletion subject to legal and contractual limits. Some records must be retained even after deletion requests where required for accounting, fraud prevention, or regulatory compliance.
Contact
Retention questions can be sent to privacy@homehealth.top.
Effective date: 4 June 2026