Agreement to terms
By accessing or using HomeCare, you agree to these Terms of Service. If you do not agree, do not use the platform.
About HomeCare
HomeCare provides an online marketplace that helps families discover, book, and manage home care services with independent providers. HomeCare is not itself a care provider unless explicitly stated in writing.
Eligibility
You must be at least 18 years old and able to enter a binding contract to create an account. Providers must supply accurate qualifications, identity information, and service details.
Accounts and responsibilities
You are responsible for:
- Keeping login credentials secure.
- Providing accurate and current account information.
- Using the platform lawfully and respectfully.
- Reviewing booking details before confirming a visit.
Bookings and payments
Bookings made through HomeCare are subject to availability, provider acceptance, and any pricing shown at checkout. Cancellation rules, rescheduling, and refunds may vary by service and will be shown during booking or in provider communications.
Provider relationships
Providers listed on HomeCare are independent professionals or organisations. HomeCare does not guarantee a particular outcome of care, though we may review complaints and enforce platform standards.
Acceptable use
You must not:
- Misrepresent your identity, qualifications, or availability.
- Harass, abuse, or endanger other users.
- Attempt to bypass platform fees or take payments off-platform where prohibited.
- Upload malicious code or interfere with platform operations.
Suspension and termination
We may suspend or terminate accounts that violate these terms, create risk for users, or fail verification requirements.
Limitation of liability
To the fullest extent permitted by law, HomeCare is not liable for indirect, incidental, or consequential damages arising from use of the platform. Nothing in these terms limits liability that cannot be excluded under applicable law.
Governing law
These terms are governed by the laws of Kenya. Disputes will be handled in accordance with applicable Kenyan legal procedures unless otherwise required by mandatory consumer protections.
Contact
Questions about these terms may be sent to legal@homehealth.top.
Effective date: 4 June 2026