Overview
HomeCare ("we", "us", or "our") operates a platform that connects families with verified home care providers in Kenya. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the choices available to you.
Information we collect
We may collect the following categories of information:
- Account details such as name, email address, phone number, and password.
- Profile information for customers and providers, including address, city, bio, qualifications, and service offerings.
- Booking information including scheduled visits, care notes, payment references, and communication related to a booking.
- Technical data such as device type, browser, IP address, and usage logs when you access our website or mobile apps.
- Support records including messages sent to our team and ticket history.
How we use information
We use personal data to:
- Create and manage user accounts.
- Match families with suitable providers and process bookings.
- Send service notifications, reminders, and support responses.
- Improve platform security, performance, and user experience.
- Comply with legal, regulatory, and audit requirements.
Legal bases for processing
Depending on the activity, we process personal data on the basis of contract performance, legitimate interests, consent, or legal obligation under applicable Kenyan data protection requirements.
Sharing information
We do not sell personal data. We may share information with:
- Providers or customers involved in a booking.
- Payment and messaging service providers acting on our instructions.
- Professional advisers, regulators, or authorities when required by law.
Data retention
We retain personal data only for as long as necessary for the purposes described in this policy and as set out in our Data Retention Policy.
Security
We apply administrative, technical, and organisational safeguards designed to protect personal data against unauthorised access, loss, or misuse.
Your rights
Subject to applicable law, you may request access to, correction of, deletion of, or restriction on the processing of your personal data. Contact us at privacy@homehealth.top to make a request.
Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.
Effective date: 4 June 2026